Reservation Policies

Rates listed on the website are valid on the date the reservation inquiry is made and are subject to change without notice. Published rates are not guaranteed until payment is received. All reservations are subject to availability. Confirmation numbers will not be issued until payment has been received in full.

When you make a reservation you must provide written or verbal authorization to charge your credit card. By authorizing the charge you acknowledge our Reservation and Payment Policies, Cancellation Policies and Disclaimer. Changes to existing reservations are subject to availability and necessary rate adjustments.

You can make the reservation up to One day (1) prior to your arrival but you must be aware that cancellation policies will apply..

Print out of your reservation voucher and present it when you check in for your reserved service.

Cancellation Policy (Applies for any service)

• Cancellations made three (3) days or more before the arrival date (shuttle, tour or hotel) are subject to a 10% cancellation charge.
• Cancellations less than two (2) days before the arrival date (shuttle, tour or hotel) will be charged in full.
• Changes made less than two (2) days before the arrival date (shuttle, tour or hotel) will have an additional charge.
• There are no refunds for "no shows" on the day that service (shuttle, tour or hotel) is scheduled.

Payment Policies

We gladly accept several Credit Cards with PayPal (VISA, MasterCard, American Express, Discover, Bank of America, etc…).

Your reservation will be charged in full to your credit card upon receipt.

The name that WILL appear on your bank statements is: "PAYPAL*CANCUNTRANS"

Rates shown in US dollars will be charged in US.

General Information

Puerto Vallarta Airport Transportation provides private Transportation Service from the Airport to the Hotels and back in its own licensed vehicles which possess an insurance to cover all its passengers.

Specific vehicle models are subject to availability. Similar models complying with the characteristics offered for the selected type of service may be used as well.

Private services are regularly provided in VW Transporter vans or sedan vehicles. Similar vehicles can be Toyota Hiace and Nissan Urvan.

Luxury services are regularly provided in Suburban SUVs. A similar vehicle can be a Ford Expedition.

Group services are regularly provided in VW Crafter vans. Similar vehicles can be Ford Transit and Mercedes Sprinter.

Puerto Vallarta Airport Transportation is an intermediary between the client and the goods and services providers listed on the website like Hotels and Tours. As such, Puerto Vallarta Airport Transportation creates the necessary commercial connections in compliance with its own service and quality standards to provide services including but not limited to, accommodations, ground transportation and air transportation. Only the most reputable suppliers are selected for this purpose, however Puerto Vallarta Airport Transportation cannot be held liable for their acts, omissions, wrongdoings or negligence on their part. Travel services are subject to the conditions set by the suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Puerto Vallarta Airport Transportation acts only in its role of intermediary for the client and service provider and does not retain any legal authority or control over the service provider´s personnel, assets, operation and/or property.

Puerto Vallarta Airport Transportation declares:

• 1. Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
• 2. Star ratings assigned to hotel accommodations and services are based on Puerto Vallarta Airport Transportation own standards and quality which may not match rating criteria used elsewhere.
• 3. Descriptions of travel services are regularly updated to maintain an accurate description of the product. However, Puerto Vallarta Airport Transportation cannot be held accountable for variations occurring upon your arrival.
• 4. Puerto Vallarta Airport Transportation reserves the right to deny services to any client at any given moment if and when it considers convenient to do so.
• 5. Any claim or notice that the client should present about the services received must be submitted in writing within 30 (thirty) days from last day of travel.

Limitations of Liabilities

Puerto Vallarta Airport Transportation will not assume liability for any claims, costs or expenses arising from injury to the client or third parties, accident, loss of life, loss or damage to personal property, lack of enjoyment, upset, disappointment, anguish, distress or frustration be it mental or physical resulting from the following:

• 1. Acts or omissions caused by any party and its employees other than Puerto Vallarta Airport Transportation.
• 2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of Puerto Vallarta Airport Transportation.
• 3. The client´s failure to obtain the required travel documentation including but not limited to, passport, visas and certificates, in which case no refund will be granted.
• 4. The client´s failure to comply with travel instructions including, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
• 5. Changes to or cancellation of the travel services offered for any reason. Puerto Vallarta Airport Transportation reserves the right to cancel or change the travel services at its discretion, but will attempt to substitute the cancelled service with comparable ones. If a reservation must completely be canceled, Puerto Vallarta Airport Transportation liability will be limited to a refund of mony paid to Puerto Vallarta Airport Transportation.
• 6. A full refund will not be granted by Puerto Vallarta Airport Transportation in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.), circumstances under which Puerto Vallarta Airport Transportation is not allowed to obtain full refund from service operators according to specific contract terms. Puerto Vallarta Airport Transportation will be entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation to cover bookkeeping and administrative costs.
• 7. Despite our continued rate verification, in rare cases the possibility exists that rate changes may occur without notice due to unforeseen events or force majeure. As rates sometimes expire and cannot be updated by the service provider in a timely manner, Puerto Vallarta Airport Transportation regularly runs a rates verification process which may show differences between the price you paid for your reservation and the price you need to pay to actually receive the service. When an updated rate is lower than the original rate offered to you, Puerto Vallarta Airport Transportation will charge the lower amount. When an updated rate is higher than original a Puerto Vallarta Airport Transportation Travel Consultant will inform you of the price variation. If you do not agree to the revised amount Puerto Vallarta Airport Transportation will refund 100% of the monies paid and will not be liable for any claims or inconveniences arising from the said rate difference and/or cancellation of the reservation.

Lost and Found

Driver or the company won't be responsible for the passenger(s) personal property left behind or lost during the trip. If we are able to find an item left behind while you´re in the area, delivery fees will apply. We are also able to provide all information needed to request collection of the item so it can be shipped internationally to you, shipping costs are the responsibility of the user.Unclaimed items will be held for a maximum of 30 days, after this time they will be disposed of or donated.

By booking with Cancun Airport Transportations I agree to all the above policies.