Arrival Instructions
Find your transportation quick and easy
Thank you for trusting Puerto Vallarta Airport Transportation with your Puerto Vallarta and Riviera Nayarit transportation services. Upon arrival to the airport is very important that you carefully read our suggestions for a faster and safer access to your transportation.
Remember to print and bring your reservation voucher with you and present it to our welcoming staff at the airport.
We will be happy to provide you with additional information about services and activities.
Upon arrival to PVR (Puerto Vallarta International Airport) please follow these recommendations to assure an easy and fast access to your vehicle:
Immigration
First, you are going to pass through the migration module to get your Tourist Card (also called 'Migration Form') sealed by the Migration Officers. We recommend you to have the Tourist Card already filled out. This form is usually handed to you during the flight by a flight attendant so you can start completing the missing information.
Customs Declaration
After migration module, you will have to clear customs. Make sure to fill your Custom Declaration form with correct information.
Luggage Claim
Once done with customs, pick up your luggage on the claim area. Consider using a cart if it's too much.
Luggage Inspection
One person of the group has to push a button which will turn green or red light on. Depending on the color you get, your luggage is quickly inspected by officers or not.
Walk Out
As you walk, you may find "tourist advisor" trying to stop you by offering "Puerto Vallarta information" (false). Be aware, what these people really do is to try to get you on a high-pressure sales presentation by offering free or discounted tours.
Be Aware
You may also find what we call "Pirate Shuttles", which will try to confuse you by telling you that your transportation just left with someone else. Pirate shuttles may even fake a call with "an Office" (which is just another scammer), to get you believe and pay for another service. Some non-official airport taxi drivers will also try to get you pay them for a service by saying that we are going to give you a refund for the amount they ask for. If you don't see a Puerto Vallarta Airport Transportation logo, your are not talking to the correct person.
Use ATM
It's a good practice to carry some cash. Consider using in-house ATMs at the airport.
Meet the rep
At this point, if you haven't met a Puerto Vallarta Airport Transportation representative yet, he will be waiting for you and will gladly greet you so you can start enjoying your vacation.
Use emergency numbers
We keep flight tracking, so if your flight is on-time or delayed, we will know and will be waiting for you, that is for sure. If you have any delay once the flight has landed or can't find your driver, use any of the emergency numbers on your confirmation voucher.
